Customer terms
These terms govern a customer’s use of Ask Who Can. They do not replace the separate contract made with a business for the requested service.
1. Platform role
We provide request intake, matching, business replies and controlled messaging. Providers are independent and are not employed or appointed by Ask Who Can, and are not our workers or agents. A service contract is made directly between you and the chosen business. Selecting a reply or recording a booking on the platform does not make Ask Who Can a party to that contract. We do not collect service deposits or payments for the work, or provide a workmanship or payment guarantee. Business membership payments are separate.
2. Your request
Provide accurate, lawful and relevant information. Do not include unnecessary sensitive information. Check AI-organised details before submission and correct mistakes. We may refuse or close requests that are unlawful, dangerous, abusive or outside these rules.
3. Replies and choosing a business
Business replies show availability and a message, without price-entry boxes or price-comparison filters. Discuss the price directly with the business through messages, by phone or in person. Agree the scope, total price, taxes, materials, any call-out costs and cancellation terms before work starts. Choosing a business is not a substitute for agreeing these arrangements. Previously recorded prices remain available as history; existing agreements and your statutory rights are unchanged.
Prices and availability are supplied by businesses. Clarify scope, materials, taxes, cancellation terms, licences and insurance before accepting. Labels describe only checks actually recorded by the platform and are not a guarantee of quality, safety or suitability. You are responsible for deciding whether a provider is suitable for your needs. Where relevant, check the provider’s identity, qualifications, licences and insurance, use a safe meeting or working arrangement and do not continue if you have concerns.
4. Reviews
Only review a business after completed work linked to your accepted offer. Reviews must be honest, relevant and based on your own experience. Do not include private data, threats, discriminatory content or unsupported allegations. We may investigate, restrict or remove reviews to comply with law and platform rules while preserving an audit record.
Do not submit a review of your own business, a fabricated job, a competitor you have not used or a review in return for a reward. We do not permit incentivised reviews, including discounts or gifts in exchange for reviewing. A completed-job link is an eligibility check, not independent proof that every statement is true. Genuine negative reviews are not removed merely because a business disagrees or pays for membership.
5. Cancellations and disputes
Cancellation rights and refunds may depend on the service contract and consumer law. Contact the business first where safe, then use our reporting process. We can moderate platform access but cannot adjudicate every service-quality or payment dispute.
6. Our responsibility
Ask Who Can is responsible for providing its own platform services with reasonable care and skill. It is not a party to the service contract between you and an independent provider. To the extent permitted by law, Ask Who Can is not responsible for that provider’s acts, omissions, workmanship, advice, prices or service delivery. Nothing in these terms excludes or restricts liability that cannot legally be excluded or restricted, including liability for death or personal injury caused by Ask Who Can’s own negligence. Your statutory consumer rights remain unaffected.
7. Account action
We may pause or restrict accounts where reasonably necessary for safety, fraud prevention, legal compliance or rule enforcement. We will normally provide a reason and a route to complain unless doing so would undermine an investigation or legal obligation.
8. Age and services involving under-18s
Customers submitting requests must be at least 18. Ask Who Can does not accept requests for any service intended to be delivered directly to a person under 18, including childcare, transport, lessons, tuition, coaching, personal services or entertainment, even if an adult would remain present. Ordinary work on property or belongings used by a child is not automatically restricted. Do not publish a child’s personal information. Report safeguarding concerns immediately; call 999 if anyone is in immediate danger.
Operator and contact
ZEROPARTS LTD · Company number 14048490 · Registered office C/O Cannons Accountants Unit 1a, Park Farm Road, Folkestone, England, CT19 5EY · Registered in England and Wales.
Contact: support@askwhocan.co.uk.