Acceptable-use and safety rules

Never permitted

Illegal goods or services; violence, exploitation or trafficking; sexual services involving exploitation or minors; weapons or controlled substances supplied unlawfully; fraud, impersonation or deceptive reviews; hacking or surveillance without lawful authority; hate, harassment or threats; dangerous work offered without legally required approval; or attempts to bypass platform safety and access controls.

Services not supported

For safety and regulatory reasons, Ask Who Can does not currently accept services provided directly to anyone under 18, vulnerable-person personal care, clinical treatment, regulated financial advice, reserved legal work, licensable guarding or close protection, asbestos removal, gambling operations, weapons or explosives, controlled-drug supply, or commercial sexual services. We restrict the particular service, not an entire ordinary trade: for example, CCTV installation, accountancy and normal household repairs remain available.

There is no exception for supervised lessons, tuition or coaching. Ordinary work on property or objects that merely belongs to or benefits a child can still be requested.

Emergency situations

Immediate risks to life, suspected gas leaks, medical emergencies and crimes in progress must be directed to the appropriate emergency service rather than treated as ordinary marketplace requests.

Content and communications

Keep messages relevant and respectful. Do not spam, scrape, upload malware, publish another person’s private information or move a conversation off-platform to evade a safety restriction. Necessary contact details may be exchanged when proportionate to arranging accepted work.

Enforcement

These rules cover requests, profiles, business replies, reviews, review responses, messages and uploaded media. Do not post sexual exploitation material, intimate images shared without consent, pornography, instructions encouraging self-harm, or content promoting violence or hatred. Ordinary criticism and service-related language are not removed merely because they are negative.

These protections apply to everyone. Do not encourage suicide, self-injury or eating disorders; bully or abuse people, including because of their identity; promote dangerous challenges or the misuse of harmful substances; show serious violence against people or animals; or give instructions for serious violence. Do not post content intended to shame a person’s body or encourage hopelessness or despair. Genuine requests for help, discussion of recovery, ordinary service complaints and proportionate safety information are not prohibited just because they mention a difficult subject.

Automated text checks can stop a reply, review or response before publication. A rejected edit does not replace the previous version. Photos undergo automated screening; uncertain results and videos remain private for administrator review. These checks can miss harmful content or flag harmless content. You can report content that has already appeared, or challenge a restriction using the complaints route. Administrators can withhold posted replies, reviews, messages and media with a recorded reason.

Administrators can also restrict unsafe requests and business profiles. Restrictions apply to the relevant content or account; they do not by themselves cancel work already arranged or resolve a payment dispute. We assess the context and explain decisions where it is safe and lawful to do so.

Reports may lead to content restriction, matching pauses, account suspension, evidence preservation or referral to an appropriate authority. Important administrator actions are recorded. We provide a complaints route but may limit disclosure where required for safety or law enforcement.

Operator and contact

ZEROPARTS LTD · Company number 14048490 · Registered office C/O Cannons Accountants Unit 1a, Park Farm Road, Folkestone, England, CT19 5EY · Registered in England and Wales.

Contact: support@askwhocan.co.uk.