Business terms

1. Independent status

You provide services in your own name and on your own responsibility. Nothing creates employment, agency, partnership or authority to bind Ask Who Can. You are responsible for your staff, subcontractors, taxes and customer contracts.

2. Accurate profile

Keep identity, contact, coverage, availability and service information accurate. Do not claim approvals, memberships, qualifications, insurance or licences you do not hold. Notify us promptly when relevant evidence expires, changes or is withdrawn.

3. Legal and professional compliance

You must hold every registration, licence, qualification and insurance legally required for the services you offer and comply with consumer, equality, data-protection, advertising, health-and-safety and sector-specific law. Platform checks are limited and do not transfer this responsibility to us.

4. Requests and business replies

Respond only where you can genuinely help. Prices and conditions must be clear, including taxes, call-out charges, materials, estimates and cancellation terms. Do not use misleading scarcity, fabricated reviews, hidden fees or pressure selling.

Do not arrange fabricated jobs or self-reviews, buy reviews, offer rewards for reviews, or pressure customers to remove honest criticism. Paying for membership does not purchase a favourable review or its removal. Report suspected manipulation through the complaints process.

New response forms collect availability and a message, not a structured price, call-out fee or materials selection. Discuss prices directly with the customer through messages, by phone or in person. Agree the scope, total price, taxes, materials, call-out costs and cancellation terms before work starts. Previously recorded price details remain available as history and are not changed by editing availability or messages. Existing agreements, consumer rights and any tax or reporting obligations remain unaffected by removing the price-entry boxes.

5. Customer information

Use request data only to assess and perform the relevant work, communicate with the customer, meet legal obligations and handle genuine disputes. Do not add customers to unrelated marketing lists or disclose their information without a lawful basis.

6. Membership

Submitting a profile does not start a subscription or charge. Paid checkout becomes available automatically for an eligible profile offering ordinary lawful services. Checkout remains unavailable where the account, its services or duplicate-registration signals require a safety, safeguarding, restricted-service or fraud review. Plans, prices, free periods and complimentary access are shown before commitment. The first 1,000 eligible businesses that choose the offer may receive 12 months of Basic membership free, with or without payment details. Founding status is not an endorsement. The Basic plan costs £12 per year after the free period. Automatic-renewal consent is never preselected. Where consent and a valid payment method exist, the first £12 payment is scheduled for the free-period end date and the plan then renews annually until automatic renewal is cancelled. A business may cancel renewal without losing its remaining free period. Without payment details, membership pauses at expiry and no debt is created. Businesses may instead decline the offer and begin a paid £12 annual plan after saving an eligible profile. Renewal and payment-detail reminders are sent before expiry. Any future price or tax change will be disclosed before it applies.

Cancelling Basic membership renewal and refunds

You can cancel automatic renewal at any time. Your membership continues until the end of the period you have paid for. We do not provide partial refunds for unused time simply because you cancel renewal. This does not affect any refund or other rights you have under applicable law.

Cancelling renewal stops the next annual renewal payment. It does not shorten your remaining paid or free membership period. For example, cancelling renewal six months into a paid annual membership leaves the remaining six months available; there is no automatic half-year refund.

This explanation does not remove any more favourable cancellation or refund rights already agreed for an existing paid period.

If you believe a payment is incorrect or you are entitled to a refund, contact support through our complaints process. Cancelling renewal does not itself request a refund. Contact support about a payment or refund.

Use Membership & billing to cancel renewal. Deleting your account is a separate action and ends access; do not delete your account if you want to keep using the remaining membership period.

7. Moderation and appeals

We may pause matching, suspend or archive an account where reasonably necessary for safety, fraud prevention, non-payment, legal compliance or repeated rule breaches. Material actions are audit logged. You may challenge an action through the complaints process.

8. Liability

You remain responsible for your services and representations. Nothing in your use of the platform transfers responsibility for your conduct, staff, subcontractors, legal compliance, safeguarding duties or service delivery to Ask Who Can. Ask Who Can is responsible for providing its own platform services with reasonable care and skill but is not a party to your service contract with a customer. To the extent permitted by law, Ask Who Can is not responsible for losses caused by your or a customer’s acts, omissions, representations or service arrangements. Nothing excludes or restricts liability that cannot legally be excluded or restricted, including death or personal injury caused by Ask Who Can’s own negligence.

9. Services involving under-18s and safeguarding

Ask Who Can does not accept or advertise services intended to be delivered directly to anyone under 18. This includes childcare, transport, lessons, tuition, coaching, personal services and entertainment, even if a parent or other adult would remain present. You must not attempt to obtain or respond to such work through the platform. You must immediately report safeguarding concerns. We may suspend matching, preserve relevant records and remove an account while a concern is reviewed.

Optional text-alert add-on

Where available, text alerts cost £9.99 per month or £99.99 per year, in addition to Basic membership, and renew automatically at the selected price until cancelled. The price displayed at checkout is the total payable. Consent is requested separately and is not preselected.

Both payment options include up to 40 business new-enquiry alerts and 40 customer reply alerts per monthly allowance period, starting on the paid-plan anniversary. Annual payment does not grant an immediately spendable annual pool. Allowances do not roll over and there are no automatic overage charges. Customer alerts require the customer’s consent and verified number, and only your own replies use your customer allowance. Repeated replies to the same request do not generate repeated alerts. Rate limits may suppress excessive alerts.

UK mobile numbers only. The add-on does not change matching, guarantee enquiries, or guarantee message delivery. Email and push are separate. Alerts stop if renewal fails, the paid SMS period expires, or your business ceases to meet the platform’s safety or membership requirements. Cancelling SMS renewal does not cancel Basic membership. Turning off texts on your number does not cancel your paid plan. Cancel paid renewal in Membership & billing before its next charge. Account deletion cancels both plans after payment checks.

Ask support about refunds and service interruptions. Refunding an SMS payment suspends the remaining text allowance pending review; a refund does not itself cancel future renewal. Nothing in these terms removes rights that cannot lawfully be excluded.

Operator and contact

ZEROPARTS LTD · Company number 14048490 · Registered office C/O Cannons Accountants Unit 1a, Park Farm Road, Folkestone, England, CT19 5EY · Registered in England and Wales.

Contact: support@askwhocan.co.uk.