Cookie notice

Essential storage

An essential, secure session cookie keeps a signed-in user connected to the correct role. It is not used for advertising. Device storage may remember limited interface preferences or support the installable web app.

• ask_who_can_session: an HTTP-only sign-in cookie, set for up to 30 days. Server-side expiry, account suspension or logout can end access earlier.
• Account-scoped business form drafts: temporary session storage to recover the profile or service description in the same browser tab. Agreement ticks and payment/offer choices are not restored from drafts. Ordinary drafts are cleared after a successful profile save.
• Home Screen and service-worker support: installable-app resources and notification functions. Private account pages and conversations are not deliberately cached for offline browsing by the application service worker.
• Separately password-protected addresses, where used, may remember website-access credentials. These are separate from customer, business and administrator sign-ins. The public homepage does not require a website-access password.

Traffic reports without additional cookies

Netlify, our hosting provider, uses its server logs for aggregate website traffic reports. This does not add analytics cookies or a tracking script to your device. Privacy choices below control the separate optional signup feature, not hosting logs or these traffic reports. The privacy notice explains the distinction.

Optional signup analytics

With your permission, we count page visits and business signup steps to find where the website needs improvement. The choice is separate from account terms and marketing. Nothing is collected by this feature before you allow it, and declining does not stop signup or site access. We do not record what you type, replay your screen or send these measurements to Facebook, TikTok or other advertising platforms.

awc_signup_choice remembers your allow/decline choice for up to 180 days. Only after allowing, awc_signup_journey stores a random, HTTP-only first-party identifier for up to 24 hours to count steps once. It is not linked to your account or email. We retain the consent version, time, broad source and step labels for up to 30 days, with daily scheduled deletion; outages can delay removal. Routine protected backups may retain copies until their normal expiry.

Use Privacy choices on the site to change your choice. Declining stops collection and removes the current journey’s measurements when our server receives the change. Clearing browser cookies ends our ability to identify an older journey; it expires under the retention schedule. Advertising pixels and cross-site tracking remain disabled.

Controls

You can remove stored data through browser settings. Removing an essential session cookie signs you out.

Operator and contact

ZEROPARTS LTD · Company number 14048490 · Registered office C/O Cannons Accountants Unit 1a, Park Farm Road, Folkestone, England, CT19 5EY · Registered in England and Wales.

Contact: support@askwhocan.co.uk.