Complaints, reports and appeals
How to report content or conduct, challenge a platform decision and raise a privacy concern.
Safety or conduct report
Use the report control beside the relevant request, offer or conversation so the request and account can be identified without copying private information into email. If there is immediate danger, contact the emergency services first.
You can also use the operator email shown below if you are signed out, your account is suspended, you are not a member, or a form is unavailable. Give a page link or request reference and a short description. Do not send passwords, sign-in codes or illegal images. You do not need to create an account to report a concern.
We aim to begin checking new reports as soon as possible. Urgent safety concerns are prioritised and acted on promptly once identified. We do not promise a fixed response or resolution time. This service is not staffed as an emergency helpline. Call 999 if someone is in immediate danger.
Reports submitted through the website enter a private administrator queue and trigger an email alert. A submission confirmation or automated email is not confirmation that a person has read the report. Human review is handled by the operator; there is no continuously staffed moderation team. If a form cannot be used, email the operator using the contact below.
Service dispute
Where safe, contact the independent business first. Record the agreed scope, offer, price and messages. Ask Who Can can review platform conduct and access, but the business remains responsible for the service contract and applicable consumer remedies.
Platform complaint or appeal
Contact the operator with your account email, request reference, the outcome you seek and relevant facts. We will acknowledge the complaint, assess urgency, preserve relevant records and provide a reasoned outcome. Suspended businesses can use this route to appeal.
Include the decision or case reference and why you think it is mistaken. We consider the relevant context and any new information, explain the outcome where safe and lawful, and correct a restriction if it was wrong. Reporter identities and private allegations are not routinely shared with the other party. Removing content from the website cannot recall copies already received.
Reviews and misleading information
Tell us which review or business profile concerns you and why, using the related report control or operator contact. We assess evidence of fabricated work, self-reviews, incentives, coordinated activity and misleading information. We may restrict disputed content while investigating where justified, ask the parties for relevant evidence, and remove content that breaches the rules. We do not remove genuine criticism simply because it is negative or the business subscribes. An affected customer or business can ask for the decision to be reviewed through the operator contact. Allegations and private evidence are not published as findings.
Privacy concern
Use account settings to submit an access, correction, deletion, restriction, portability or objection request. You may also complain to the Information Commissioner’s Office. Statutory rights and deadlines are not reduced by this internal process.
Operator and contact
ZEROPARTS LTD · Company number 14048490 · Registered office C/O Cannons Accountants Unit 1a, Park Farm Road, Folkestone, England, CT19 5EY · Registered in England and Wales.
Contact: support@askwhocan.co.uk.