A clearer request. More useful replies.
Find plumbing and heating help near you
A dripping tap and a boiler that will not start need different skills. Describe the actual problem rather than trying to choose the perfect trade label. Ask Who Can uses your request, location and timing to ask businesses whose listed services and coverage match. They decide whether the job is within their scope and when they can help.
What to include in your request
- Say which fitting or appliance is affected, what has changed and when it started. For an appliance, include the make, model and any displayed error code if you know them.
- Explain whether this is a repair, replacement or routine service. Mention access restrictions, your preferred day and whether the appointment time is flexible.
- A photo of the fitting or appliance label may help. Avoid including private documents or a full home address in the initial description; arrange necessary access details privately.
Ways to ask
Choose an example to start an editable request. Nothing is sent to businesses until you complete and submit the request.
Before you agree to the work
Ask whether the reply covers diagnosis only or the repair itself, whether parts are included, and how call-out charges are calculated. For work involving gas, check the engineer’s relevant registration and qualifications before agreeing to the job. A business reply is not an independent check by Ask Who Can.
Businesses must offer the service and cover your location. Availability varies; a reply or booking is not guaranteed. Check the business and agree the scope, total price and timing directly.
Useful questions
Can I request a boiler service rather than a repair?
Yes. State that you want a routine service and give the boiler make if known. This helps businesses distinguish planned maintenance from fault-finding and explain what their appointment includes.
What if I need help today?
Include today’s deadline, but wait for a business to confirm its availability. Ask Who Can is not an emergency response service. If there is an immediate safety risk, use the appropriate emergency service instead of waiting for replies.
All requests remain subject to our service and safety rules. Services delivered directly to under-18s are not supported.