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A clearer request. More useful replies.

Find building, roofing, decorating and carpentry help

From fitting a door to planning a room renovation, a useful request starts with the result you want. Explain the work in ordinary language, including any linked tasks such as plastering before decorating. Businesses can assess the scope, explain what they offer and say whether they need to visit before providing a quote.

What to include in your request

  • Describe the area and approximate dimensions, the existing condition and the finish you want. Say whether you are supplying materials or would like them included.
  • Mention access, parking, stairs and whether the property will be occupied during the work. For larger projects, explain your proposed sequence and any fixed deadlines.
  • Add clear photos if useful, taken from a safe position. A roof or structural concern should be assessed by an appropriate professional; do not climb or open up unsafe areas just to improve a request.

Ways to ask

Choose an example to start an editable request. Nothing is sent to businesses until you complete and submit the request.

Before you agree to the work

Ask for a clear scope, exclusions, materials, waste arrangements and payment schedule before agreeing to work. Establish whether any permissions, specialist design or certification need to be arranged. Ask Who Can introduces businesses; it does not supervise building work or approve its safety.

Businesses must offer the service and cover your location. Availability varies; a reply or booking is not guaranteed. Check the business and agree the scope, total price and timing directly.

Useful questions

Can one request include several related jobs?

Yes. List the tasks and explain whether you want one business to handle the whole project or are open to discussing separate parts. Each business should make clear which work its reply covers.

Why might a business need to visit first?

Measurements, access and hidden damage can affect the scope and price. Ask whether a survey or visit has a charge, and distinguish an initial estimate from a final agreed quote.

All requests remain subject to our service and safety rules. Services delivered directly to under-18s are not supported.

Ready to explain what you need?

Explore all service guides · Making a request in Kent

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